Delivery and Returns

Delivery

All of the delivery times given on our website are approximate and given in good faith. We are a flexible organisation and we like to organise delivery ourselves either using our own delivery vehicles or by liaising with our suppliers. On occasion you may be contacted by our supplier to organise a suitable delivery time.

Unfortunately sometimes things go wrong and honest mistakes are made but we shall not be liable for any losses or expenses incurred by any delay in delivery or damage caused in transit.

A lot of what we deliver is very big and heavy (think about the impact of steps, gravel drives, narrow doorways etc.). It is your responsibility to ensure that the appliance ordered can be delivered into the room in which we have agreed to deliver it (you will need to take into consideration the dimensions of the boxed product). If you are in any doubt please contact us via email to inform us of any potential issues and we will work with you to find a solution.

You may incur additional delivery charges if we or any of our suppliers encounter circumstances of which we have not been informed that prevent us from delivering your appliance. Alternatively, we will deliver to the nearest safe place, such as a garage.

We deliver to the mainland UK only. If there is any reason we need to levy an additional delivery charge we will inform you of this prior to delivery and give you the option to cancel your order.

We may also levy a failed delivery charge if no one is in to take the delivery on the agreed date.

Risk passes from Walter Dix (Heating) Ltd., trading as Walter Dix & Co., to the customers when the goods are delivered. If the customer arranges their own collection, the risk passes to the customer once the goods are delivered to the courier.

Returns

Return of any items will be subject to Walter Dix (Heating) Ltd standard terms and conditions.
All returns must be sent to:

Walter Dix (Heating) Ltd.
1 Stirling Court
Eleventh Avenue North
Team Valley
Gateshead
NE11 0JF


You are responsible for the cost of the return. We strongly advise that you keep a proof of postage/carriage until you receive your credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.