Servicing

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As an authorised AGA Distributor we pride ourselves on being able to offer our customers a complete service from your initial enquiry through to purchase, installation and after sales care.

All AGA and Rayburn cookers require servicing after installation.  Our engineers also cover any warranty service on all new appliances. 

Our installation and service engineers nearly all go through a long apprenticeship with Walter Dix & Co. and then attend the AGA Training School in Telford , gaining a vast product technical knowledge on AGA and Rayburn appliances. 

Our engineers regularly attend Gas Safe, OFTEC and HETAS courses to ensure any work carried out on your appliance is of the highest standard and meets all the necessary requirements laid down by the manufacturer and the applicable regulatory body.

Our service engineers cover a vast area across the North East of England and North Yorkshire. We currently employ a team of five engineers and they carry out routine servicing and repairs Monday to Friday.  If you have a breakdown on your cooker we would aim to repair it within 48 hours.  We offer an Emergency Saturday Breakdown cover for our regular customers.

Our engineers fit only genuine spare parts to your appliance and we believe that our service pricing is excellent value for money.   We also stock a huge range of genuine spare parts for both AGA and Rayburn cookers.  These can be collected from our showroom or we can arrange direct delivery.

Refurbish/ Relocation Service

Along with routine breakdown, servicing and installation work, we are able to complete more specialist work on your AGA.

If your AGA is looking a little tired why not consider giving it a cosmetic uplift?  We can arrange to change the colour of your cooker with a new or re-enamelled frontplate and doors, fit a new or re-enamelled topplate or a new set of insulating lids. We can transform your AGA back to its former glory.

We can also dismantle and reassemble your Aga should you want it moved due to a kitchen redesign or home move.

Cleaning your Cooker

We carry a range of products recommended for cleaning your cooker and accessories which can limit the necessity for cleaning, such as splash shields for lids and door liners. Please see our cookware page.

Advice on cleaning can always be given by our knowledgeable sales team.

 

Request a Service Now by phone 0191 4820033  or email sales@wdix.co.uk