Updated Notice To All Our Customers Regarding our Current Operations
Due To COVID-19
Following latest recent Government announcement, we have taken the decision that for the immediate future our showroom remains temporarily closed to the general public but is open to view by appointment.
We are pleased to continue as of Monday 15th June with our showroom open for customers on a "View - by Appointment only" basis.
If you are interested in any of our products then please contact us and we can make an appointment
Monday- Friday between 10am and 4pm and Saturday 10am- 2pm
We must insist that if you are feeling unwell or any member of your household is suffering symptoms of Coronavirus - please do not attend. We will be providing all necessary protective measures for customers and staff including hand sanitisers, gloves and masks.
Alternatively we can share via video call to "walk round" our showroom and a virtual meeting with staff or simply talk to you about our products.
We would like to reassure our customers that our business is still operating and if you have any questions on sales, service or any other queries then please do not hesitate to get in touch with our office team on either 0191 4820033 or firstname.lastname@example.org
Service and Breakdown of AGA/Rayburn Cookers
If you are one of our regular service customers and have a problem with your AGA or Rayburn and require assistance, please contact our office by phone or email. We are able to offer advice and arrange an engineer to visit your home to attend to the breakdown (safety guidelines are being adhered to).
If you would also like to arrange a service on your appliance then please contact us. We will be contacting all of our regular service customers in the near future to arrange routine service to ensure the safe operation of your appliance. If you require assistance with a cooker breakdown or would like to book a service, then please contact us on 0191 4820033 or email@example.com
Please note that any current advertised offers will still apply to any orders placed before the end dates. There are currently, as expected, longer lead times on certain products due to production slowdown globally. So if you are planning for later in the year it may be worth giving us a call so we can provide more information or if you have any other queries please do not hesitate to contact our sales team. Some manufacturers do have stock of appliances for immediate delivery so please check with us.
Walter Dix & Co has been a family run business for four generations. Founded in 1888 as heating engineers in Newcastle upon Tyne, we were appointed as one of the very first AGA Distributors in 1931.
Based in Team Valley, we cover the whole of the North-East for AGA, Everhot & Esse distribution including Northumberland, Durham, Tyne & Wear, Teesside and parts of North Yorkshire and we can offer our complete and unrivalled service throughout this area.
Our Gateshead Showroom displays not only cast iron cookers but over 50 top quality Range Cookers and other appliances which we distribute throughout the UK. Our Showroom also has a large display of cookware and accessories and is the venue for our cooking demonstrations.